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Service

AI Complaint Management System

An end-to-end complaint platform with AI triage, smart routing, SLA tracking, and a resolution copilot for agents — across email, chat, voice, and social channels.

−61%

avg resolution time

+38%

first-contact resolution

+24pts

CSAT

What you get

A team that ships ai complaint management system the way the best products are built.

  • Omnichannel intake (email, chat, voice, social)

  • AI triage and priority routing

  • SLA tracking, escalation, audit trail

  • Resolution copilot for support agents

How we work

1

Map

Channels, categories, SLAs, stakeholders.

2

Design

Routing rules and escalation paths.

3

Build

Platform, AI triage, analytics.

4

Refine

Tune from real ticket data.